Proper Hospitality is seeking an experienced Director of Housekeeping to join the team at The Shelborne by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.
Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar-lounge, and curated cafe. Resort amenities will include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.
The Director of Housekeeping plays a critical role in delivering an exceptional level of service and cleanliness at our hotel. As the leader of the housekeeping department, you will be responsible for ensuring the highest standards of cleanliness, orderliness and appearance in all areas of the property, including guest rooms, public spaces and back-of-house areas. The ideal candidate will possess strong leadership skills, attention to detail and a commitment to delivering an outstanding guest experience.
Key Responsibilities:
Leadership & Management
- Oversee the daily operations of the housekeeping department, including scheduling, staffing and supervising team members
- Hire, train, mentor and motivate housekeeping staff to maintain high standards of service and cleanliness
- Foster a culture of teamwork, professionalism and attention to detail within the department
- Implement and uphold hotel policies, procedures and service standards
Operations
- Ensure all guest rooms, public spaces and back-of-house areas are impeccably cleaned, well-maintained and prepared to standards
- Conduct regular inspections of guest rooms and public areas to ensure quality control
- Coordinate with the front office and maintenance departments to meet guest expectations and resolve issues promptly
- Manage inventory and ensure proper stocking of cleaning supplies, linens and guest amenities
- Develop and maintain housekeeping schedules, ensuring adequate coverage to meet occupancy demands
- Oversee laundry operations, ensuring efficiency and quality control
Guest Experience
- Maintain open communication with the front office team to ensure guest preferences and special requests are met
- Handle guest complaints and feedback related to housekeeping services, addressing any concerns with professionalism and care
- Continuously improve service quality by training staff on luxury hospitality standards and best practices
Budget & Administrative Responsibilities
- Manage the housekeeping budget, including labor costs, inventory control and supply orders
- Track and monitor departmental expenses, ensuring cost-effective operations without compromising quality
- Create and implement strategies for increasing efficiency and maintaining a high level of cleanliness and service standards within budget constraints
Qualifications:
- Proven experience in housekeeping management, ideally within a boutique or luxury hotel environment
- Strong leadership and team-building skills with a focus on service excellence
- Excellent organizational and time management abilities
- Exceptional attention to detail and commitment to delivering luxury-level cleanliness
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment
- Proficiency in housekeeping software and basic office applications (Word, Excel)
- Flexibility to work evenings, weekends, and holidays as needed
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
